Banking Made Safer. Together
Learn about EastWest's enhanced security features and how they help protect your account, give you greater control, and guide you when security measures are activated.
Security Features Designed to Protect You
EasyLock
Safeguard a selected amount of your available balance for extra peace of mind.
Emergency Shield
Instant safeguard against potential account compromise.
Transaction Pause Period
Activates a 24-hour protection pause after sensitive updates.
Temporary Holding of Funds
Temporarily holds funds when transactions are disputed or at risk.
Frequently Asked Questions
About the New Law and Why This Matter
AFASA, or the Anti‑Financial Account Scamming Act, is a law that strengthens protections against online scams, unauthorized transactions, and account takeovers.
Together with new BSP Circulars, it requires banks to implement additional safeguards for digital banking.
These measures may sometimes cause short‑term inconvenience, but their goal is to better protect your money and personal information, especially as scams become more sophisticated.
Yes. The new controls apply to all customers who use digital or electronic banking services.
Some measures are automatic and preventive, while others are optional features you can choose to use for added security.
No. While some steps may feel inconvenient, these measures are designed to:
- Reduce fraud losses
- Protect customers from scams
- Meet stricter BSP requirements
- Provide clearer visibility and control over account security
EastWest is committed to making these protections as clear, guided, and manageable as possible.
Contact EastWest Customer Service immediately using the official hotline or visit a branch. Avoid clicking on links from unknown sources.
- Visit our AFASA Controls FAQ page at www.eastwestbanker.com
- Contact our Customer Service Hotline. Call: +63288881700 or email: service@eastwestbanker.com
- Visit any EastWest branch