Temporary Holding of Funds
A Temporary Holding of Funds may be applied when a transaction is disputed or suspected to be unauthorized. Only the specific amount involved in the transaction is affected.
What should I expect?
Only the disputed amount may be placed on hold.
Review may take up to 5 calendar days, and in some cases, up to 30 calendar days.
You may request a review or submit supporting documents, but early release depends on the outcome of verification.
Frequently Asked Questions
A temporary holding of funds happens when specific funds are placed on hold due to a disputed or potentially unauthorized electronic transaction.
This is required under banking regulations to allow verification with other banks and parties involved. It is not a penalty and does not mean your entire account is frozen.
- Initial review: up to 5 calendar days
- If more checking is needed, the total review period may extend up to 30 calendar days
Once verification is completed, the funds are released immediately if the transaction is confirmed legitimate.
You may request a review or submit supporting documents, but early release depends on the outcome of verification or required documentation. A request alone does not automatically lift the hold.