The Emergency Shield feature is an emergency security feature you can use if you believe your account has been compromised. 

 Once activated, it immediately blocks digital access and transactions to prevent further unauthorized activity. 

For your safety, Emergency Shield can only be lifted in person at your store of account, where we verify your identity. Please contact your store of account ahead of your visit to know which required documents to bring.

Once verification is completed, access is restored within the same banking day. 

Because Emergency Shield is used in situations where accounts are potentially compromised, in‑person verification is required to ensure the request is truly from the account owner. This helps prevent further fraud.