FAQs

Features and Benefits

Shop anywhere cashless

Enjoy the convenience of debit payments when you shop here and abroad.

Low forex fees

Use your card overseas and enjoy low forex fees at 1.7%.

Waived Fees

Enjoy free unlimited interbank domestic withdrawal fee and up to 10 free international withdrawal fee per year

Be treated like a VIP

Indulge in VIP services when planning your travel with the 24/7 Visa Infinite Concierge Service.
Plus, get a travel insurance of up to Php20 Mn.

Start Saving with EastWest

How to open an account

Documentary Requirements

1. At least one (1) un-expired Identification Document (ID) with photo and signature

List of Accepted IDs

Social Security System (SSS) Card
Government Service Insurance System (GSIS) e-Card
Passport including those issued by foreign governments (for foreign nationals, ask also for the Alien Certificate of Registration)
Driver's License
Professional Regulations Commissions (PRC) ID
Senior Citizen Card
Unified Multi-Purpose ID (issued either by SSS, Pag-IBIG, Phil Health and GSIS)
Integrated Bar of the Philippines ID
Student ID for students who are not yet of voting age and are beneficiaries of remittance claims, fund transfers or In-Trust-For Funds
National Bureau of Investigation (NBI) Clearance
Police Clearance
Postal ID
Voter's ID
Baranggay Certification
Overseas Workers Welfare Administration (OWWA) ID
Overseas Filipino Worker (OFW) ID
Seaman's Book
Alien Certification Registration / Immigrant Certificate of Registration
Government Office and GOCC ID .e.g. Armed Forces of the Philippines (AFID), Home Development Mutual Fund (HDMF ID)
Certificate from the National Council for the Welfare of Disabled Persons (NCWDP)
ID issued by the National Council on Disability Affairs (NCDA)
Philhealth Health Insurance Card ng Bayan
Department of Social Welfare and Development (DSWD) Certification
Company IDs issued by the private entities for institutions registered with or supervised or regulated either by the BSP,SEC or IC

2. Proof of billing (under your name & home address)

3. Presentation of additional documents for:

Minors

Original and clear copy of NSO Birth Certificate
For Guardian or Administrator, or original and clear copy of the Court Order appointing them

Tax-Exempt Individuals

Notarized Tax Exemption Affidavit executed by the applicant/depositor
Certification of Tax Exemption issued by Revenue District Office (RDO)

Non-Resident individual and OFW

Passport
Alien Certificate of Registration (ACR), Immigrant Certificate of Registration (ICR) for non-citizen of the Philippines
Contract of Employment for Philippine citizens

For new deposit customers

Download and fill-out the account opening form here

Email the completed form and requirements here

Visit your preferred store upon receipt of email confirmation to claim your card.

For existing deposit customers

Request for Callback here >

Frequently Asked Questions

EastWest Visa Infinite Debit Card is issued exclusively to EastWest Priority Banking Customers.

You may course your request through your Relationship Manager, Priority Banking Center or its Buddy Store, or your Store of Account.

If you will personally request, please have the following requirements ready:

Completed Debit Card Replacement Form
Valid ID

If you will request via an authorized representative, please have the following requirements ready:

Completed Debit Card Replacement Form
Authorization letter signed by your representative and you
Valid ID of your representative and you

The following requests are free of charge:

Card replacement from EastWest Visa Platinum Debit Card to EastWest Visa Infinite Debit Card
Card replacement due to card expiry
Initial card issuance

Cards requested at Priority Banking Center or its buddy store may be issued instantly.

Simply follow these steps:

At the EastWest ATM card slot, insert your new debit card
Confirm mobile number displayed on the screen
OTP will be sent to registered mobile number
Enter the OTP received and press Yes to proceed
Nominate 6-digit PIN

You can manage your debit card via the EasyWay App. Once your card is registered on EasyWay, simply go to Manage Cards where you can toggle ON/OFF use of your card per channel.

If you lost your card or you think that it is compromised, toggle OFF all transaction channels via EasyWay. Immediately report to Priority Banking hotline at (632) 8888-1788 for card blocking.