Google PayTM with EastWest Visa and Mastercard Credit Cards
An easier and secure way to pay.
Google PayTM is an easy and secure way to pay for in-store, online and transit fare purchases using your EastWest Visa and Mastercard Credit Cards.
Google Pay and Google Wallet are trademarks of Google LLC.
At a Glance
Fast and Seamless Payments
Pay instantly and effortlessly anywhere Google PayTM is accepted.
Protection for every transaction
Your card information stays private and secure during every payment. With advanced built-in security, your card information is protected and never shared with merchants.
Works wherever you are
Accepted in most stores, transit systems, and online merchants worldwide.
Getting started with Google Wallet
Open the Google WalletTM app or download it from Google PlayTM
Tap "Add to Wallet" and follow the instructions.
Verify your card if needed. Then you’re all set!
Google Pay™ works on any Android™ device running Android 9.0 (Pie) or later, with Near Field Communication (NFC) capabilities.
Paying In-Store and on Buses or Trains
Simply look for the Google Pay™ logo or the contactless symbol at the store checkout counter or on transit devices.
Step 1: Unlock your mobile phone.
Step 2: Hold it near the contactless reader.
You’ll see a check mark when payment is complete.
Paying Online or In Apps
Simply look for the Google Pay™ button or logo at checkout or within your favorite apps.
Step 1: Select Google Pay™ as your payment method.
Step 2: Confirm your purchase.
That’s it, your payment is complete!
Frequently Asked Questions
Google Pay is available for all eligible EastWest Mastercard and Visa Credit cardholders in good standing.
You may add multiple cards to Google Wallet. You may also identify a default card for tap-to-pay payments.
No. You may pay in-store by simply unlocking your phone. No need to open the Google Wallet App.
Google Pay is accepted by merchants worldwide wherever you see the Google Pay or contactless payment symbol.
Your Google Pay limit follows credit limit of your credit card.
On your mobile device, go to Settings then toggle on the NFC and Contactless Payments.
Yes. Google Pay is designed with multiple layers of security to help keep your card and personal information protected.
- Your actual card number is never shared with the merchant.
- Payments use a unique virtual card number (token) for added protection.
- Every transaction requires your phone’s PIN or biometrics to unlock.
You don’t need to be online to make contactless payments, as most transactions are processed offline.
However, an internet connection is required to add a card, update information, or view recent transactions in Google Wallet.
No. EastWest Bank does not charge additional fees for using your EastWest Credit with Google Pay.
Standard card fees and transaction charges still apply. Your mobile or data provider may charge usage or connectivity fees.
- On Google Wallet, find the card you want to check transaction history for
- Tap your card, tap ‘Details’ then tap ‘Activity’
- At the top, you can find your most recent action or transaction.
For a full history of your account, check your bank account/ card statement available on EasyWay App.
Possible reasons for declined transactions are:
- Your card is locked for online or POS transactions.
- The amount you are paying is higher than your available balance or credit limit.
Please ensure that your card is active and enabled for POS and online transactions when using Google Pay.
You may call the EastWest 24-Hour Customer Service Hotline +63288881700, or email General Customer Service: service@eastwestbanker.com or Credit Card Services: cards@eastwestbanker.com to file a dispute regarding your transaction. Please note that this will undergo the Bank’s dispute resolution process.
Completed payments may not be cancelled. If the payment is unauthorized, you may file a dispute with the bank, and it will undergo our standard resolution process.
Yes. Simply follow these steps:
- On Google Wallet, find the card you want to remove
- Tap the card
- In the top right-hand corner, tap ‘More’
- Select ‘Remove payment method’
If your device is lost, stolen, or compromised, immediately report to our 24-Hour Customer Service at (+632) 8888-1700 to request for:
- Locking or blocking of your card OR
- Suspension of the payment services via Google Pay and other merchants where you added your card.
Find my phone service from Google allows you to find, lock or erase any lost Android device. For more information, visit https://www.google.com/android/find/about