Effective immediately, EastWest is temporarily suspending the issuance of e-invoices to comply with the Bureau of Internal Revenue's (BIR) electronic invoicing guidelines under Revenue Memorandum Circular (RMC) No. 98-2026. During this period, valid BIR-compliant manual invoices will continue to be issued, and banking transactions will remain unaffected.

E-invoice issuance will resume once the Bank secures the necessary regulatory permits, but no later than December 31, 2026, in line with the implementation timeline prescribed by the BIR.

 

Frequently Asked Questions

Why did the Bank stop issuing e-invoices?
The Bank has temporarily suspended the issuance of e-invoices to align its invoicing processes, systems, and regulatory requirements with the guidelines prescribed under RMC No. 98-2026.

What invoice will I receive during the suspension period?
The Bank will issue valid BIR-compliant manual invoices and proof of transactions in place of e-invoices.

Can I use the manual invoice for tax and accounting purposes?
Yes. Manual invoices issued during the suspension period remain valid for tax, accounting, and reimbursement purposes, subject to applicable laws and regulations.

When will the Bank resume issuing e-invoices?
E-invoice issuance will resume once the Bank secures all the necessary regulatory permits, but not later than December 31, 2026.

Do I need to provide an email address?
Customers are encouraged to keep their email address updated to make it easier to receive e-invoices.

What if my email address changes?
The customer must update their records by visiting their Store of Account or the nearest EastWest store.

Can I designate a different email address for invoice delivery
Subject to the Bank's policies and procedures, customers may request to update their registered email address.

Who should I contact for invoice-related concerns?
You may contact your Relationship Manager, Store of Account.

Where can I get updates on the Bank's e-invoicing implementation?
Updates will be posted on the Bank's official communication channels as they become available.

Thank you for your understanding and continued trust.