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Features

Frequently Asked Questions

1. Tap the QR code icon on the EasyWay App 
2. Upload or scan a QR InstaPay code 
3. Complete the send money details and confirm your transaction

Note: Account may be added to favorites for recurring transactions. 

1.    Tap the QR code icon on the EasyWay App
2.    Tap generate QR and customize as needed
3.    Share your QR InstaPay code to the sender.
 

Make sure to look out for QR codes with the InstaPay logo. 
See sample below:

instapay


 

Make sure to be registered on EasyWay and have the latest version of the app. 

You may send up to Php 50,000 per transaction and Php 200,000 per day.

Note that the daily sending limit includes that of the non-QR InstaPay transactions.

You may coordinate this with the recipient. Please note that all transactions are final and irrevocable. Kindly ensure that all information is correct before proceeding with your transaction. 

No, Pay-to-merchants feature via QR Ph is not yet available. You may only send to QR codes with the InstaPay logo on it. 

Here are a few things that you can try if you are not able to scan your recipient’s QR: 

  1. Wipe your phone's camera and make sure the image is clear/focused (if scanning)
  2. Close your EasyWay app then re-open before trying to scan again
  3. Check if QR has the InstaPay logo
  4. Check with the recipient on the validity of their QR

For uploading of saved QR images:

  1. Kindly check for clarity of the image file. If needed, you may need to download/save the image again.
  2. Check if the QR is still valid.

 

 

For further assistance, you may reach out to:

  • EastWest Bank Customer Service Hotline: (02) 8888-1700
  • Email: service@eastwestbanker.com
  • Chat with ESTA: Available on Facebook Messenger