Frequently Asked Questions
To apply for an EastWest Personal Loan, the applicant must meet the following criteria:
- Must be a Filipino citizen or a local resident foreigner
- Principal loan applicant must be at least 21 years old and not more than 65 years old upon loan maturity
- Have a Gross (basic) monthly income (GMI) of at least Php 15,000.00 or basic annual income of not less than Php 180,000.00
For “Employed” employment type - proof of income documents
Any 1 of the following:
- Latest ITR / BIR Form 2316
- Latest three (3) months payslips
- Certificate of Employment stating salary, position, and employment date
For “Self-Employed” employment type - proof of business documents
Any 1 of the following:
- Photocopy of the latest ITR/BIR Form 1701 or Audited Financial statement
- DTI Registration Certificate or SEC registration certificate
- Business Permit or Mayors Permit
Accepted IDs include the following?
- Driver's License
- Passport
- Professional Regulation Commission (PRC) ID
- SSS ID
- BIR ID
- Postal ID
- Unified Multi-Purpose ID (UMID)
- Voter’s ID
- Senior Citizen ID
- OFW ID
Follow the steps below:
- Open the app, tap “Apply Now”, then select “Personal Loans”.
- Prepare the required documents for your application.
- Review and agree to the Application Agreement and Data Privacy Policy, then tap “Get Started”.
- Verify your application using an OTP. (Note: International mobile numbers are supported.)
- Answer the pre-qualification questions, then tap “Continue”.
- Choose your preferred Personal Loan, then tap “Continue”.
- Enter your personal information.
- Nominate your preferred name to be displayed on the card, then tap “Continue”.
- Enter a Promo/Invite Code (if applicable).
- Capture a photo of your ID and a selfie, then tap “Continue”.
- Provide additional details and upload the required documents.
- Review your application, then tap “Submit”.
Loan processing typically takes 5 to 7 banking days from the date of submission of complete documents. Please note that submitted documents will not be returned.
You may contact EastWest’s Customer Service Hotline at (02) 8888-1700 to inquire about the status of your application.
Processing your application may be delayed due to the following:
- Incomplete documents
- Discrepancies in the provided information
- Bank representative is unable to verify the submitted contact details
If additional verification or document is needed, a representative may contact you.
Yes, there is a one-time loan processing fee of Php 1,900.00 when loan is availed. It will be deducted from your loan proceeds.
For further assistance, you may reach out to:
- EastWest Bank Customer Service Hotline: (02) 8888-1700
- Email: service@eastwestbanker.com
- Chat with ESTA: Available on Facebook Messenger