The Lock/Unlock feature gives you more control over your EastWest Credit Card. 

Lock – to temporarily prevent new purchases and recurring charges.
Unlock – when you're ready to use your card again.

If your card is lost or stolen, please contact Customer Service immediately to report and permanently block your card.

Note: Lock Card is a temporary control only and does not replace reporting a lost or stolen card

You can lock or unlock your linked EastWest Principal Credit Card/s through EasyWay Mobile App or Online

1. Log in to EasyWay (mobile or web). 
2. Select your Credit Card or go to Manage Card. 
3. Tap Lock or Unlock. 
4. Complete the required authentication. 
5. You'll see confirmation once the request is successful.

Changes are applied in real time and are reflected in the app right away.

Recurring charges, subscriptions, and new purchases will be declined while your card is locked. Payments and transactions that were already approved before the lock will still be processed.

For your security, the OTP follows EastWest’s standard one-time password rules. If you enter an incorrect OTP 3 consecutive times, we will pause the unlock process and apply a 1-minute cooling-off period. After 1minute you may try again.

The Lock/Unlock feature is unavailable daily from 11:00 PM to 4:30 AM due to scheduled maintenance. If you're using the feature outside these hours and are still unable to complete your request, try again after a few minutes.

If you continue to experience issues, please contact our 24-Hour Customer Service or chat with ESTA at www.ewlend.com/esta for assistance.

 If you received a successful confirmation in EasyWay, your request was completed. You can also check your current card status in the app.