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Frequently Asked Questions

Buy Foreign Currency allows users to perform real-time Foreign Exchange (FX) trading services via the EasyWay app. Perform instant transfers from your own PHP account to your eligible USD account based on indicative foreign exchange rates from the Daily Reference Bulletin Rate provided by EastWest Treasury.

All active EastWest clients with CASA PHP and USD accounts are eligible to use this facility.

  • Savings Account
  • Checking Account
  • Joint “AND/OR” Account

However, the following accounts are NOT  eligible.

  • Joint “AND” Accounts
  • Time deposit Account
  • Prepaid Cards
  • Loan Accounts
  • CASA Accounts with restrictions (i.e. Cash Basis Only, Dormant, Garnished)

  • You must have a PHP and USD account linked to your EasyWay.
  • Currently, minimum transaction amount is $100. Limits can change anytime.
  • Ensure that source PHP account is sufficient before performing the transaction.

1. On the App, tap “Transfer Funds” then tap “Buy Foreign Currency”

2. Enter the PHP amount, select the PHP source account and USD receiving account, and tap “Continue”.
Note: USD equivalent will be displayed based on indicative foreign exchange rates from the Daily Reference Bulletin Rate provided by EastWest Treasury.

3. Select “Purpose of Buying” and input “Date of Eventual Withdrawal”

4. Review your transaction and then tap “Transfer”

5. Authorize your transaction using biometrics or passcode.

The use of the facility is FREE.

Yes, you may also buy foreign currency through EasyWay Online Website

Currently, minimum transaction amount is $100 and maximum transaction limit is $50,000 per account per day with a weekly limit of $350,000. Limits can change at any time. Please refer to the guidelines on the app.

No, preferential rate is not available in EasyWay. FX rates will be based on the Daily Reference Bulletin Rate provided by EastWest Treasury.

No, you cannot add this as part of your favorite transfer.

Converted funds will be received in real-time.

Currently, only PHP to USD is available.

Check your receiving account, amount should be credited in real-time. An SMS confirmation will be sent for every successful transaction.

Your buy foreign currency transaction will be rejected for the following reasons:

1. The USD amount is less than the required limit. Currently, minimum transaction amount is $100. Limits can change anytime.

2. The transaction already exceeded the maximum limit of $50,000 per account per day.

3. Insufficient PHP source account.

For inquiries or concerns on your transaction, please call our 24/7 Customer Service

Hotline at +632 8888-1700.

 

For further assistance, you may reach out to:

  • EastWest Bank Customer Service Hotline: (02) 8888-1700
  • Email: service@eastwestbanker.com
  • Chat with ESTA: Available on Facebook Messenger