The Motorized Check Pick-Up service is offered to EastWest Business Banking clients who need regular pick-up and processing of their collected checks on a preset schedule for depositing to their account. 

A bank-accredited messenger is scheduled to pick-up your collected checks from your enrolled business address and then brought to the bank for deposit processing straight to your account.  

Note: Clients are allowed to nominate only one (1) pick-up address. 

Motorized Check Pick-Up is available to eligible EastWest Business Banking clients, subject to enrollment and approval requirements. 

A valid EastWest corporate deposit account is required to enroll in the service. An enrolment form will have to be completely filled out for further assessment. Just prepare all documentary requirements, and other pertinent information to proceed.

Fees are structured into the account’s required maintaining balance /average daily balance (ADB). No further transaction or service fee will be charged.

Before we proceed with the enrolment, we will first assess if your location is within the serviceable area of coverage and you will be notified once the evaluation is complete. Site assessment takes about 1 to 3 business days.

Eligible Checks:

1. Current and issued within the last 180 days
2. Payable to the accountholder
3. Amount is in Philippine Currency
4. Free from alterations or defects and other restrictions set forth by PCHC
5. Amount in words and in figures are matched
6. Bears the drawer's signature
7. Not yet presented for clearing with EW or other banks
8. Not returned for reasons like 'Payment Stopped', 'With Stop Payment', or 'Account Closed'
9. Not spurious/counterfeit
10. Filled out using dark-colored ink (i.e., black or blue)

Ineligible Checks:

1. Blank checks
2. Checks payable to cash
3. Checks with technicalities
4. Post-dated checks
5. Stale-dated checks

Note: Checks shall be returned to the Client and will be charged a fee

Pick-ups be scheduled daily, weekly, or on specific days within the working week. 

Pick‑ups are done on a fixed schedule, usually between: 9:00 AM – 5:00 PM from Monday to Friday.

You may expect the assigned messenger to call or send your assigned contact person a message once they are near your location.

No. Pick-ups are conducted only according to the schedule agreed upon during enrollment.

If you need to update your pick-up schedule, please coordinate with your EastWest representative.

Include required notice periods and approval processes.  

A new enrollment form indicating the updated pick-up schedule will have to be submitted via e-mail to the Cash Management Solutions team at cashmanagement@eastwestbanker.com, or you may reach out to your Accounts Officer to assist you.

Once the new enrolment form has been submitted, our team will review your request for changes and notify your office once the new pick-up schedule has been approved. This process takes about seven (7) banking days. 

The messenger can only wait for up to fifteen (15) minutes upon arrival at the scheduled time.

No, only one pick-up location is allowed. 

The pick-up location cannot be changed immediately. An updated enrollment form must be submitted to Cash Management, with processing taking about seven (7) banking days from the time of new enrollment.

Please expect the request to be processed within seven (7) banking days from the time the completely filled-out new enrolment form has been submitted. 

Kindly make sure the ff. items are ready before the messenger arrives: 

• Checks for deposit 
• Completed Deposit Slip 
• Scan the QR Code provided by the messenger 
• Reference number (if applicable) 
• Authorized representative to release the checks (an ID may be required to be presented to the messenger) 

• Checks are verified at the Service Provider’s processing hub on the day of pick‑up
• Deposit to the bank is done on the next banking day, in accordance with standard bank clearing timelines.

Note: Checks picked up on Fridays, weekends, or holidays will be processed for clearing on the next banking day 

The checks delivered to the bank after cut-off will be processed as a late deposit. The validated deposit slip will be returned to you on the next banking day.

A report will be provided by the service provider once the checks have been deposited. 

A back-up messenger should be arranged at a new schedule, or please immediately contact your assigned account officer, or call CMS Customer Support at (02) 8784-5612 or e-mail cashmanagement@eastwestbanker.com

The assigned messenger must:

• Present an official company ID
• Wear their company-issued uniform properly

Note: The service provider will provide a list of authorized representatives who will handle check pick-ups. The client may verify this through the list of authorized service providers provided during enrollment or through the Letter of Introduction.

Check pick-up can be rescheduled to the next banking day or to the next agreed schedule based on the enrollment form.

To ensure security of checks picked up, checks are:

• Secured in tamper‑evident bags
• Logged upon pick‑up
• Safely transported and endorsed to the bank 

Currently, real-time tracking is not available. However, all pick-ups are logged, and pick-up reports are provided on the next banking day. You may also monitor the status of your deposited checks through EasyBiz. To help ensure timely processing and visibility, please prepare your checks and deposit documents before the scheduled pick-up and maintain records of checks turned over to the rider.

Yes, the validated deposit slip will be sent back to you on the next banking day. 

The Bank also gets to keep a record of the messenger’s trips which includes:  
a) the Customer Visit Form (CVF) with signature and timestamp, and  
b) the Daily Collection Report