Frequently Asked Questions
All active EasyWay users with at least one active CASA account are eligible.
Log in to EasyWay.
Tap "Apply for a Product" via Quick Links or More Menu.
Select "Peso/FX Deposit Accounts" and complete the application steps.
a. PHP Savings: Regular Savings, Passbook Savings (with/without ATM), Peso SuperSaver, Kiddie Savings, Save & Pawtect
b. Foreign Currency Savings: USD, EUR, GBP, CNY, AUD, HKD, SGD, JPY, NZD
No. You may only apply for an account type once.
You will not be able to proceed with the application and will be prompted to select a different product.
You will receive a prompt for successful application and your new account will show on the EasyWay dashboard.
You have 3 attempts to enter the correct OTP. If exceeded, the application will reset, and you will need to start again.
Rejections can happen due to the following:
- Outdated KYC date – You may visit your branch to update your information.
- Duplicate application – Try applying for a different account type.
Accounts with no activity for 90 days will be automatically closed by the system.
To request a debit card or passbook, please contact your store of account directly.
For further assistance, you may reach out to:
- EastWest Bank Customer Service Hotline: (02) 8888-1700
- Email: service@eastwestbanker.com
- Chat with ESTA: Available on Facebook Messenger