What is Quick Bills Facility?
EastWest Credit Cardsâ€™ Quick Bills Facility is a feature by which your periodic bill/s (utility, telecommunication and insurance premiums) may be automatically charged to and paid using your EastWest credit card.
How do I enroll in the Quick Bills Facility?
Cardholders may enroll in the Quick Bills Facility by calling EastWestâ€™s 24-Hour Customer Service Hotline, accessing EastWest Online Banking, EastWest Mobile Banking, or by sending the fully accomplished Quick Bills Facility Enrollment Form via fax or e-mail. Upon successful enrollment, the periodic bill/s of your choice will be automatically charged to your EastWest credit card and will form part of your credit card balance. You just have to settle your credit card bills as you do every month.
Who are qualified to enroll in the Quick Bills Facility?
Only the Principal Cardholder with an active and current account may enroll in the Quick Bills Facility but you may apply even if the utility bill or insurance premium is not under your name.
How will I know if my Quick Bills Facility enrollment was approved?
EastWest will send you an SMS, an e-mail, or a letter of confirmation upon successful enrollment of your periodic bill/s to your declared contact information within a week after your request for enrollment. You may also inquire through EastWestâ€™s 24-Hour Customer Service Hotline at (+632) 8888-1700 or e-mail email@example.com.
How will I know when my Quick Bills Facility Enrollment will take effect?
You may call EastWest's 24-Hour Customer Service Hotline at (+632) 8888-1700 or e-mail firstname.lastname@example.org after seven (7) banking days from your enrollment date to know whether or not your monthly bill/s will already be automatically charged to your EastWest credit card.
What if I find errors in my utility or insurance company's statement of account?
Simply call the customer service hotline of your utility or insurance provider for assistance. Upon the request of the company involved, EastWest will then reverse the charges concerned in your billing statement. You are advised to call the following customer service hotlines for your concerns:
What if I exceed my credit limit and the utility bill or insurance premium transaction is declined?
EastWest will send you an SMS, an e-mail, or a letter informing you that your utility bill/s or insurance premium/s is declined within a week after the declined billing/s. You will likewise receive an advice from your utility company or insurance provider via notification letter, SMS or e-mail. You will then be given the opportunity to settle your bills through other means.
How many times can my utility bill or insurance account transaction be declined before the account is automatically cancelled from the Quick Bills Facility?
For a period of one year, EastWest automatically cancels your utility or insurance account/s from the Quick Bills Facility after the following transaction declines:
EastWest will send an advisory to inform both you and the utility or insurance company of the automatic disenrollment under the Quick Bills Facility.
I agree that the foregoing Terms and Conditions are subject to amendments that EastWest may implement from time to time. I further agree that the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards are hereby incorporated by reference and shall form an integral part hereof. I hereby certify that the foregoing Terms and Conditions and the Terms and Conditions Governing the Issuance and Use of EastWest credit cards have been read and understood by me as evidenced by my signature on the application form, or when I retain or use my EastWest credit card.