Info Update

Promo Terms & Conditions

  • Promo period is from November 3, 2014 to April 30, 2015.
  • The promo is open to all Principal EastWest Credit Cardholders (“Cardholders”) in good credit standing*.
  • To qualify for the promo, the Cardholder may simply call EastWest’s 24-Hour Customer Service at 888-1700 to update his/her account information.** Or, he/she can download and fill out the Cardholder Information Update Form and submit the same within the promo period through:

    a. Fax at 830-8900 or 890-8911, or
    b. E-mail at
  • The Cardholder shall be entitled to one (1) raffle entry upon the submission of a completely filled out Cardholder Information Update Form or when he/she provides updated account information by calling EastWest’s 24-Hour Customer Service at 888-1700. Upon receipt of the information update request, an acknowledgement will be sent to the Cardholder via SMS. If update is received through fax or via e-mail, acknowledgement will be sent via e-mail.
  • A Cardholder may join the promo only once. Subsequent requests for information updates throughout the promo period will not be assigned additional raffle entries. Deadline of submission of entries is on April 30, 2015.
  • The raffle entry earned shall be reflected in Cardholder’s next Statement of Account.
  • All raffle entries will be computer-generated and will be electronically drawn using an automated raffle system.
  • The electronic raffle draw will be held on May 12, 2015 at 4:00 PM at the 2nd Floor EastWest Corporate Center, The Beaufort, 5th Avenue corner 23rd Street, Taguig, in the presence of a Department of Trade and Industry (DTI) representative.
  • There will be six (6) winners of Apple iPad 2 32 GB units. The winners will be notified by EastWest through registered mail, telephone call and e-mail. EastWest shall not be liable for any winner notification that is lost, intercepted or not received for any reason.
  • The prize tax will be shouldered by EastWest.
  • Cardholders must be in good credit standing at the time of the raffle draw up to the time the prize is claimed.
  • Winners will be asked to proceed to the EastWest Corporate Center (or the nearest EastWest branch store for provincial winners) to claim their prize. In claiming the prize, winners are requested to present the original notification letter, at least two (2) valid identification cards with photo and signature (i.e., company ID, government-issued IDs such as driver’s license, SSS or GSIS photo card, passport, senior citizen’s ID, etc.), his/her Tax Identification Number (TIN) and his/her EastWest Credit Card.
  • Winners will be given sixty (60) days from date of receipt of the notification letter to claim their prizes. Prizes not claimed within the 60-day period, regardless of reason, shall be forfeited in favor of EastWest with prior approval from DTI.
  • The winners shall each agree to be featured in any or all publicity materials related to the promo without further compensation.
  • The prize is not convertible to cash.
  • All employees of EastWest and its advertising and PR agencies as well as their relatives up to the second degree of consanguinity or affinity are not qualified to join the promo.
  • In case of disputes in respect of the Cardholder’s eligibility, coverage of the promo dates, fulfillment, etc., EastWest’s decision shall be conclusive. All questions or disputes regarding the Cardholder’s eligibility for the promo or for any redemption shall be resolved by EastWest with prior approval from DTI.
  • Click here to download the Information Update Form.

* Cardholders in good credit standing are those whose accounts are not delinquent, not under investigation due to suspected fraudulent activities, those whose EastWest Credit Cards are not reported lost or stolen and those who have not, otherwise, violated any of the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards.
** EastWest reserves the right to request for additional documents to support information update request

Per DTI-FTEB SPD Permit No. 5683, Series of 2014.

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