1. EastWest Credit Cards' Convert-to-Installment ("CTI") Facility is open to EastWest Credit Cardholders ("Cardholders") in good credit standing*.
  2. Under the said facility, the Cardholder has the option, subject to EastWest's approval, to convert his/her new retail or straight charge transaction (contained in a single charge slip) to installment. New retail transactions may consist of local and foreign retail purchases, online purchases and mail-order transactions forming part of the Cardholder's latest Statement of Account (SOA) and/or the Cardholder's current unbilled retail transactions. Cash Advance transactions, monthly amortizations of other installment programs and transactions already forming part of the Cardholder's revolving balance are not eligible for the CTI Facility.
  3. The minimum amount eligible for conversion to installment is Php5,000 and must be within the Cardholder's available credit limit.
  4. Cardholder may apply for CTI:
    1. by clicking www.ewlend.com/esta to chat with the EastWest System Tech Assistant (ESTA) for billed and unbilled transactions; or
    2. through EastWest Online (EWOL) by clicking https://personal.eastwestbanker.com/Retail/servletcontroller for unbilled transactions only; or
    3. by calling EastWest 24-Hour Customer Service Hotline at (+632) 8888-1700 for billed transactions only
  5. All CTI applications must be made at least five (5) banking days before the Cardholder's next payment due date.
  6. Cardholder must allow at least five (5) banking days for the processing of the CTI application.
  7. Upon approval of the CTI application, the fixed monthly installment amount will be billed to the Cardholder's EastWest Credit Card account on his/her next and succeeding SOAs until the CTI availment is fully paid.
  8. EastWest has the sole discretion to approve or reject the Cardholder's CTI application and, if such application is denied, EastWest has no obligation to furnish the Cardholder a notice or reason for such rejection. EastWest also has the sole discretion to approve only a portion of the installment amount applied for. In case the CTI application is denied in full or in part, applicable finance charges, if any, shall be imposed.
  9. The Cardholder's EastWest Credit Card account must be active and current. Should the Cardholder's EastWest Credit Card account be suspended, cancelled, or not renewed or should the Cardholder fail to make payments or otherwise breach or violate the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards, all unpaid CTI availments, as well as the entire outstanding balance in the Cardholder's EastWest Credit Card account, shall immediately become due and demandable. In case of partial payment by the Cardholder of the installment amount, the unpaid balance shall incur the usual finance charges imposed on revolving accounts in accordance with the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards. If the Cardholder pays the installment amount in full per month but has an outstanding or revolving balance on his/her previous/other purchases, said installment amount under the program shall likewise incur finance charges. Any and all finance charges already imposed upon the Cardholder's total outstanding balance or any part thereof to be converted into installment, whether the same consists of the Cardholder's previous balance and/or new purchases/transactions, will not be adjusted, refunded or credited back to the Cardholder upon approval of the CTI application.
* Cardholders in good credit standing are those whose accounts are not delinquent, not under investigation due to suspected fraudulent activities, those whose EastWest Credit Cards are not reported lost or stolen and those who have not, otherwise, violated any of the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards.

For inquiries and feedback, you may call EastWest's 24-Hour Customer Service Hotline at (+632) 8888-1700 or e-mail cards@eastwestbanker.com.

EastWest is regulated by Bangko Sentral ng Pilipinas with e-mail address at consumeraffairs@bsp.gov.ph.

Upon approval of the EastWest Credit Cards' Convert-to-Installment Facility application, the Cardholder understands and agrees that:

  1. It is based on the Cardholder's instruction and has no implication on his/her relationship with any establishment or card issuer.
  2. The Cardholder shall pay the fixed monthly installment for the whole payment term, which fixed monthly installment shall form part of the Total Statement Balance of his/her EastWest Credit Card.
  3. The Cardholder may opt to pay only the Minimum Payment Due on his/her Total Statement Balance wherein only a percentage of the monthly installment is paid. In which case, s/he will be imposed the prevailing interest charge in addition to the installment interest. If the Cardholder pays the full amount of his/her monthly installment but an outstanding balance on his/her previous or other purchases still exists in his/her Total Statement Balance, the Cardholder shall also be liable to pay the prevailing interest charge in addition to the installment interest.
  4. In case the Cardholder's EastWest Credit Card is suspended, revoked or cancelled, all the unbilled monthly installment transactions shall immediately become due and demandable and will form part of the total outstanding balance.
  5. In case of pre-termination, the Cardholder agrees to pay an Installment Pre-termination Processing Fee equivalent to 5% of the remaining principal balance or Php500, whichever is higher.
  6. The Cardholder shall continue to be bound by and comply with the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards which are incorporated herein by reference and of which s/he was furnished copies by EastWest as well as the Promo Mechanics of the Convert-to-Installment Program.
  7. In case the Convert-to-Installment application is disapproved, the Cardholder acknowledges that EastWest is not obliged to advise him/her of the disapproval and the reasons thereof unless required by law or regulation.
   




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