Virtual Card Primer


The Mark of a true accomplishment.

Finally, have peace of mind when you use your EastWest Platinum Virtual Card online.



Free Lifetime Membership

Your Virtual Card is provided for FREE with your EastWest Platinum MasterCard.

Online Convenience

Use your Virtual Card for all your internet purchases, or even other non-face-to-face transactions like mail-order and telephone-order purchases.

Added Security

Your Virtual Card is issued with a different card number and carries a sub-limit of your EastWest Platinum MasterCard. This is to protect your EastWest Platinum MasterCardís credit card data and credit limit.

Important: Your Virtual Card is initially assigned a sub-limit of Php10,000. You may request for an increase in sub-limit of up to 50% of your EastWest Platinum MasterCardís credit limit but not more than Php100,000.

Improved Transaction Monitoring

All your online purchases through your Virtual Card will be reflected in your monthly EastWest Platinum MasterCardís Statement of Account. These purchases will be itemized and grouped separately from the transactions of your regular credit card.


The EastWest Platinum Virtual Card

Your Virtual Card is specifically tailored as a more secure payment solution for the virtual world. It is designed for non-face-to-face transactions (like internet purchases, mail-order and telephone-order transactions), giving you greater security and peace of mind.

Your Virtual Card is a reference device which contains all the information you will need for your online purchases: your name, your Virtual Card number, Card Validation Code 2 number and expiration date.


EastWest Platinum Virtual Card Features

Credit Limit

The credit limit of your Virtual Card is a sub-limit of your EastWest Platinum MasterCard. The line availability of your Virtual Card would depend on the available credit limit of your EastWest Platinum MasterCard. Hence, transactions done through the Virtual Card would reduce the available credit limit of your EastWest Platinum MasterCard.

The initial sub-limit assigned to your Virtual Card is set at Php10,000. You may request a higher sub-limit of up to 50% of the credit limit of your EastWest Platinum MasterCard but not more than Php100,000, subject to EastWest's evaluation. To request an increase in the sub-limit of your Virtual Card, please call the EastWest Customer Service Hotline at 888-1700.


Supplementary Virtual Cards

You may also request the issuance of Virtual Cards for your supplementary EastWest Platinum MasterCard cardholders. Supplementary Virtual Cards may only be issued upon the request of the principal cardholder.

Platinum Rewards

All transactions made through the Virtual Card will also earn Platinum Rewards Points. Just like your EastWest Platinum MasterCard, you earn one (1) Platinum Rewards Point for every Php40 you spend.

Billings and Payments

All your online purchases using your Virtual Card will be reflected in your monthly EastWest Platinum MasterCardís Statement of Account. Your Virtual Card transactions will be itemized and grouped separately from the transactions of your regular credit card.

All Virtual Card transactions shall be billed and paid in Philippine Peso.


Lost Card Protection

You can report the loss of your Virtual Card anytime, anywhere through the 24-Hour Lost Card Hotline at 888-1700 which you can call collect. In the U.S., you may also call our Toll-Free Hotline at 1-866-828-6296. You will be free of any financial liability from fraudulent charges made on your Virtual Card from the time you reported the loss.

A new Virtual Card with a new card number will be issued and a replacement fee of Php200 shall be charged to your EastWest Platinum MasterCard.


Your EastWest Platinum Virtual Card shall be subject to the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards.

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