Terms and Conditions Governing EastWest Home Loan Accounts


By signing the application form, I/We hereby certify that all information and documents given are complete, true and correct.

Disclosure and Sharing of Information

  1. Processing of application

    I/We hereby consent and authorize EastWest, any of its offices, branches, subsidiaries, affiliates, agents, representatives and third parties to conduct random verification with the BIR, any other appropriate government agencies or third parties including banks and financial institutions to establish the authenticity of the information I/We declared and the documents I/We submitted in relation to my/our application as it may be necessary for the processing and evaluating of my/our application and I/We hereby waive any confidentiality of my/our income information as required by BSP Circular 622, as amended by BSP Circular 855. I/We agree and authorize the Bank to make a disclosure of personal information, provided that such disclosure is in accordance with the provisions of Republic Act No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other rules and regulations relating to data privacy.
  2. Account Maintenance and Servicing

    I/We hereby further authorize the Bank to make disclosures or inquiries for the purpose of EWBC’s compliance with the reportorial requirements of the FATCA/US IRS Regulations, and such other foreign acts and regulations that may hereafter be enacted and of which my/our account may be a subject. I/We consent to EWBC’s disclosure of any information related to my/our account for any internal purpose to EWBC’s subsidiaries and affiliates or for any lawful purpose to third parties such as governmental or regulatory bodies including that of foreign governments where EWBC is required to make such disclosure pursuant to law, contract, or regulation. I/We hereby also authorize the regular submission and disclosure to any and all credit information service providers such as, but not limited to, Credit Card Association of the Philippines, Credit Information Corporation, Bangko Sentral ng Pilipinas, Anti Money Laundering Council, Banker’s Association of the Philippines, of any information, whether positive or negative relating to my/our basic credit data (as defined under R.A. No 9510) with EastWest as well as any updates or corrections thereof. The foregoing constitutes my/our written consent for any such submission and disclosure of information relating to my/our accounts for the purpose indicated above.

    I/We agree to hold , EastWest Bank free and harmless from any and all liabilities that may arise from any transfer, disclosure or storage of information relating to my/our accounts.
  3. Marketing and Sales Offers

    I/We hereby authorize the transfer, disclosure and communication of EastWest of any information relating to my/our accounts with EastWest together with all of the documents submitted FOR THIS application to any of its offices, branches, subsidiaries, affiliates, agents and representatives of EastWest and third parties for product and service offers to be made to me/us through mail/email/fax/SMS or telephone, or through any other forms of media, and for any other purpose as EastWest may deem appropriate, unless I/we expressly notify EastWest otherwise through the following contact information:

    Customer Service Hotline (+632) 8888-1700
    Trunk line (+632) 8575-3888
    Website www.eastwestbanker.com

    I/We understand that this application is subject to EastWest’s credit policies and procedures. In case of disapproval of my/our application, I/We understand that EastWest is under no obligation to disclose the reason/s for such disapproval unless required by law or regulation. The accomplished application form and requirement/s I/we submitted becomes the property of EastWest and EastWest is under no obligation to return the said documents to me/us regardless of the outcome of the application.

    By signing the application form, I/We agree to abide by the Terms and Conditions Governing the Issuance and Use of EastWest Home Loan as found in the Bank’s website.

    I/We agree to be bound by any and all amendments to the policies of EWBC on customer information update, as well as to all laws, rules, regulations and official issuances applicable to EWBC. I/We also agree that for the purpose of notifying me/us of said amendments, notice sent to me through any of the following means, at the option of EWBC and unless I/We request in writing a different mode of notice, shall constitute sufficient notice to wit:: (i) mailed and/or emailed notices (sent to my/our mailing or email addresses indicated in EWBC’s records), (ii) notices posted at EWBC’s branches, or (iii) notices in its website.

    For any possible complaints, I/We must immediately communicate to the Bank upon my/our knowledge of possible cause of complaint, unauthorized application, or any dispute regarding my/our loan account through EastWest Bank's 24-Hour Customer Service at (+632) 8888-1700 or e-mail csloans@eastwestbanker.com.

    EastWest Bank is regulated by the Bangko Sentral ng Pilipinas. For inquiries or complaints, you may contact EastWest Bank through our 24/7 Customer Service Hotline (+632) 8888-1700. Similarly, you may contact the BSP Financial Consumer Protection Department at Tel. No. (+632) 8708-7087.


For more information:

Visit any EastWest Store.

Call 24/7 Customer Service Hotline (+632) 8888-1700.

Email us at csloans@eastwestbanker.com.