Credit Cards

EastWest makes your online transactions safer with 3D Secure.
3D Secure is a solution facilitated by MasterCard and Visa where EastWest Credit Cardholders, Principal and Supplementary, will be prompted to enter a one-time password (OTP) every time they transact in websites with the Verified by Visa and MasterCard SecureCode logos. This OTP is an additional level of protection against possible fraud and it assures EastWest Credit Cardholders of a worry-free transaction. The OTP will be sent to the respective Cardholder’s mobile number on record. If you are a Supplementary Cardholder, please make sure that you have provided your mobile number through our 24-Hour Customer Service at (02) 888-1700 or 1-800-1888-8600 Domestic Toll-Free so you may also receive your OTP.

How does it work?
3D Secure works when you transact online at participating 3D Secure merchants.

Step 1:
At the merchant’s check-out page, enter the requested cardholder information.

Step 2:
After entering your credit card details and prompting check-out, wait for the OTP that will be sent to you via SMS to your mobile number on record. If you are a Supplementary Cardholder, please ensure that you have provided your mobile number. Otherwise, please contact EastWest’s 24-Hour Customer Service at (02) 888-1700 or 1-800-1888-8600 Domestic Toll-Free and provide your mobile number so you may also receive your OTP.

Step 3:
Enter the 6-digit OTP when the pop-up screen appears
* Please note that the OTP is valid only for four (4) minutes.

3D Secure will already validate your transaction. It’s that quick and easy!

Click here for the Frequently Asked Questions

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