MASTERCARD® CONTACTLESS FAQs

What is Mastercard® contactless?

Mastercard® contactless is a simple and convenient way to pay using your EastWest Mastercard credit card without the need to sign a charge slip for purchases below Php2,000. Just look for the universal contactless symbol () on the point-of-sale terminal in establishments worldwide to enjoy the convenience of tap-and-go.

What are the benefits of a Mastercard® contactless-enabled credit card?

Mastercard® contactless allows you to make quick and effortless payments in places like supermarkets, coffee shops, fast food restaurants, drugstores, gas stations, and other places where you see this symbol () on the point-of-sale. It's safe and you are in control because your card never leaves your hand on the point-of-sale. Unlike cash, you never have to worry about having the exact change wherever you go and are able to keep track of all your purchases for those small, everyday items. A simple tap of your EastWest Mastercard credit card is all it takes to pay.

How does it work?

Mastercard® contactless uses a hidden embedded computer chip and radio frequency antenna. After you tap your EastWest Mastercard® contactless-enabled credit card on the point-of-sale, payment details are sent wirelessly to the Mastercard network. Seconds after you tap, you will receive payment confirmation and be on your way, without the need to sign a charge slip for purchases below Php2,000.

Is this technology secure?

Yes. With secure encryption technology, Mastercard® contactless is as safe as your regular credit card.

  • You are in control. Your EastWest Mastercard® contactless-enabled credit card never leaves your hands to make a payment.

  • No accidental payments. Your EastWest Mastercard® contactless-enabled credit card must come in contact with the contactless payment reader on the point-of-sale.

  • Not billed twice. Even if you tap more than once on the point-of-sale, you will only get billed once for your purchase.

Where can I use my EastWest Mastercard® contactless-enabled credit card?

You can tap your EastWest Mastercard® contactless-enabled credit card to pay for purchases anywhere you see this symbol () on the point-of-sale. This includes coffee shops, fast food restaurants, drugstores, gas stations, convenience stores, and more.

If you don't see the symbol, your EastWest Mastercard® contactless-enabled credit card can still be used by dipping or swiping on the point-of-sale terminal.

How do I pay with my EastWest Mastercard® contactless-enabled credit card?

To pay with your EastWest Mastercard® contactless-enabled credit card, simply tap your card on the 'contactless' payment reader on the point-of-sale.

How close does the 'tap' have to be to the contactless reader?

Your EastWest Mastercard® contactless-enabled credit card or the wallet containing your card must touch the contactless payment reader. If you have more than one Mastercard® contactless-enabled credit card in your wallet, ensure that the specific card you wish to use comes in contact with the contactless payment reader.

Can I get a charge slip after I make the payment?

To ensure that using Mastercard® contactless is as quick, simple, and convenient as cash, retailers/merchants that accept Mastercard® contactless do not require you to sign a charge slip for purchases less than Php2,000. However, you may request for a copy if needed.

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