Contact Information

We are happy to hear from you. Feel free to get in touch with us if you have any requests, questions or feedback concerning our services.

You may access our Online Feedback form to drop us a note or contact us through the following channels.

For feedback on how our Stores served you, you may send us a message by texting:

  • SQ <Store Name> <message> and send to 3913918888 (Smart)
  • EASTWEST SQ <Store Name> <message> and send to 0908-8968278 (Globe and Sun)

Telephone
Customer Service Hotline (02) 888-1700
Domestic Toll Free 1-800-1888-8600
US Toll Free 1-866-828-6296
Corporate Office Trunk line (02) 575-3888
Social Media
Facebook facebook.com/eastwestbanker
Twitter twitter.com/eastwestbanker
Email
Customer Service service@eastwestbanker.com
ATM Center atmcenter@eastwestbanker.com
Credit Cards cards@eastwestbanker.com
ID & Password Support service@eastwestbanker.com
Human Resources careers@eastwestbanker.com
Trust uitf@eastwestbanker.com
Service Quality EWBFeedback@eastwestbanker.com
Tutorials
Video Tutorials for Online Banking Personal

You may also send us a mail or visit our Corporate Office located at The Beaufort, 5th Avenue corner 23rd Street, Bonifacio Global City, Taguig 1634 or any of Stores near your location. For a complete list of our Store addresses and contact numbers, please access our Branch Locator.