Enjoy greater fraud protection, convenience, and global acceptance with the new EastWest Prepaid Card with EMV & payWave!

With EMV cards, you are protected with additional authentication and greater security when transacting online, at ATMs, and at Visa-accepting merchants around the world. Magnetic stripe cards do not provide the same level of fraud protection as cards with built-in chip technology.

Switch to EMV now! Visit any EastWest store to apply for a new EastWest Prepaid Card. Already have an existing EastWest Prepaid Card? Visit your store of account for a replacement card.

FAQs on General Purpose Prepaid and Payroll Prepaid Cards

  1. Why do I have to get a new prepaid card?
    With the rising incidence of card fraud, you are at greater risk of being victimized by skimmers and fraudsters if you continue to use your old magnetic stripe prepaid card. With the new EastWest Prepaid Card with EMV chip plus payWave technology, you enjoy greater fraud protection, peace of mind, and convenience when using your prepaid card here, abroad, or online.

  2. What is EMV?
    EMV stands for Europay, MasterCard and Visa, and it is the global standard in card payment security. With EMV chip-on-card technology that adds additional layers of security, each transaction is encrypted, making it safer to use. Click here for more information.

  3. What is payWave?
    Visa payWave is a contactless payment feature for quick tap-and-go transactions where available. With payWave, you simply tap or wave your EastWest Prepaid Card in front of a secure reader at the sales counter, and you're on your way. It's also a more secure way of paying because the card doesn't leave your hand at checkout. Click here for more information.

  4. Does the new card have the same features and benefits as my existing EastWest Prepaid Card?
    Yes, it provides all the same features and benefits you currently enjoy, with greater fraud protection and the convenience of contactless technology.

  5. Will I have a new card number and PIN?
    No. Your card number and PIN will remain the same, but you will have a new CVV number. Thus, you will not be provided with a PIN mailer when you claim your new prepaid card pack.

  6. How can I get a new prepaid card?

    1. If you have been actively using your EastWest Prepaid Card in the last six months, or your card balance is more than P100, you will automatically be provided with a FREE replacement card. You will receive an email and SMS notification when to claim your free card from your store of account.

      Please note that the deadline for claiming the free replacement card is on June 15, 2018. After which, you have to apply for a new prepaid card and pay P100. Your card balance will be automatically transferred to the new card.

      Please note also that your old magnetic stripe card will be deactivated by June 5, 2018.

    2. If you have not been using your EastWest Prepaid Card in the last six months and your card balance is P100 or less, please visit your store of account to request for a replacement card starting February 26. Instead of paying the new card fee of P100, you only have to pay the P50 reactivation fee. You can claim your new prepaid card with EMV & payWave after three banking days - for Metro Manila stores / five banking days - for provincial stores (also applies to payroll prepaid cardholders with no usage in the last six months and card balance is P100 or less).

      Please note also that your old magnetic stripe card will be deactivated by June 5, 2018.

    3. If client has an EastWest Prepaid Card used as a Payroll card and has been actively using his/her EastWest Prepaid Card in the last six months, or card balance is more than P100 (BANK-INITIATED RECARDING),

      • You will automatically be provided with a FREE replacement card. You will receive an email and SMS notification when to claim your free card. Please claim your free replacement card at your store of account or;
      • Please coordinate directly with your HR Department to claim your free replacement card.

  7. Can my authorized representative claim the card for me?
    Yes, provided your authorized representative presents an authorization letter signed by you and his/her original valid ID, e.g. driver's license, SSS ID, company ID.

  8. Can the new prepaid card be sent to my address that you have on record?
    No, as the card is already active, it is for your own protection that we request you to personally pick up your prepaid card with EMV & payWave or send your authorized representative to claim it for you.

  9. What will happen if I don't claim the free replacement card?
    Free replacement cards that remain unclaimed after the June 15, 2018 deadline will be destroyed for your own protection. To request for a new card, you have to pay P100 and wait for three banking days.

    At midnight of June 5, all magnetic stripe only prepaid cards will be deactivated and can no longer be used for ATM, POS, and online transactions.

    We strongly encourage you to claim your EMV replacement card as soon as it is available so you can enjoy the benefits of having an EMV and payWave-enabled card.

  10. Once claimed, can I already use my new prepaid card?
    Yes, your card is ready for use but please do the following first:

    • Sign on the signature panel at the back of the card
    • Check if your PIN is working by performing a balance inquiry at your store of account's ATM; if the card was claimed for you by your authorized representative, we advise you to immediately perform a balance inquiry at the nearest EastWest ATM.

  11. Can I still use the old prepaid card?
    No, it will be deactivated once you use your new card. We recommend you dispose of your old card properly by cutting it or punching holes on it as soon as you have your new card.

  12. Where can I use my new EastWest Prepaid Card?

    You can use your card at:

    • Over 30 million Visa-affiliated establishments worldwide
    • Over 350,000 Visa-accepting online merchants
    • Over 2,000 BancNet-accredited establishments nationwide
    • Over 1.9 million ATMs in the Philippines and abroad

    You can also use it to:

    • Enroll in EastWest Online using your prepaid card number
    • Accept remittance from other countries credited straight to your prepaid card account using Visa Direct
    • Pay utility bills online

  13. Will my prepaid card be accepted at shops and ATMs that are not yet EMV capable?
    Yes, as your new card still has a magnetic stripe.

  14. Can I use my new prepaid card to shop online?
    Yes, your card will be honored at any Visa-accepting online store. Your new EastWest Prepaid Card, however, has a new CVV number at the back and you need to re-register the new CVV number at online merchants that you frequently use for your online purchases to proceed.

  15. I have auto-debit arrangements with utility merchants and merchant apps. Do I need to re-enroll my new EastWest Prepaid Card?
    Yes. Although your new prepaid card has the same card number, the CVV number or the 3-digit security code at the back is different; thus, you need to re-enroll.

  16. Can I use my EastWest Prepaid Card in a shop with no payWave terminal?
    Yes. The cashier will simply swipe or dip your card to complete the transaction, then you must sign the transaction receipt or key-in your PIN.

  17. How do I pay with my EastWest Prepaid Card at establishments that accept payWave?
    Once the cashier enters the purchase amount into the terminal, hold your card within 4 cm. of the secure contactless reader. Your transaction is confirmed when the green indicator lights up and you see a display message confirming that your transaction has been successful. You can choose to have a receipt, but this is optional.

  18. How much can I pay via payWave?
    payWave was designed for quicker transactions for small purchases-less than P2,000. For purchases exceeding this amount, the transaction will also be contactless, but you may be required to sign or key-in your PIN.

  19. Can I unknowingly make a purchase if I walk past the reader?
    No. Visa payWave was designed to ensure that cardholders are always in control. The cashier must have first entered the purchase amount for approval and your card must be held very close to the reader for the transaction to take place.

  20. What are the default limits for withdrawals and purchases?
    The amount loaded in your prepaid card is your withdrawal and purchase limit up to:

    • ATM withdrawal limit per day: P50,000
    • ATM withdrawal limit per transaction: P20,000
    • POS Purchase limit per day: P50,000

  21. What should I do if my card gets lost or stolen?
    Immediately report the loss/theft of your EastWest Debit, Prepaid or Credit Card or any problem with your cards or accounts, including transactions you have not authorized, to our Customer Service: (02) 888-1700.