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EAST WEST BANK GOLD AND SILVER MASTERCARD Frequently Asked Questions Can I use my card as soon as I receive it? For both our protection, your card is delivered inactive. Simply call our Customer Service at 888-17 to activate your card and make it ready for use.Can I use my card only for basic purchases? To enjoy the low monthly revolving interest rate of 2.25%, maximize your card in service establishments such as groceries/supermarkets, drugstores or gasoline stations. However, using it in non-service establishments such as department stores, restaurants, hotels, etc. will still allow you to enjoy a low monthly revolving interest rate of 2.75%When will I receive my Statement of Account? Statements of Account are sent out as soon as they are printed. You should receive the statement within 5 days from your Statement Date. If you do not receive your billing statement within 5 days, call our Customer Service immediately.What if there is an error in my Statement of Account? Report errors in your Statement of Account immediately to our Customer Service. If no billing error is reported within 20 days from Statement Date, then the Statement of Account is considered correct.Where can I get my Cash Advance PIN? Can I personalize my PIN code? A PIN code will be automatically generated by the system and sent to you for your ATM cash advances. PIN change or personalizing your PIN code will not be allowed but a new PIN code may be regenerated and sent to you upon your request.How do I make an Over-the-Counter Cash Advance? To make an Over-the-Counter Cash Advance, simply visit any EastWest Bank Branches and approach the New Accounts counter with your credit card and 2 valid IDs. Inform the New Accounts Officer about your cash advance request and wait for your turn with the Teller. You will be asked to sign a Cash Advance Slip as proof of your transaction.How do I change my renewal membership fee billing structure? Your chosen membership fee billing structure is effective until your Card is cancelled or terminated or until you request for a change in structure. To change your renewal membership fee billing structure, simply call our Customer Service. Remember that changes in membership fee billing structure will take effect on your card anniversary date and must be made at least 2 months prior to card expiry.How do I request or apply for additional supplementary cards? To apply for additional Supplementary accounts, use the Supplementary Card Application form. Just fill up the form completely and fax it to our Customer Service fax number 325-2377. You may also visit any EastWest Bank Branches for additional forms.How do I request for a credit limit increase? You can easily and conveniently request for credit limit increase with one phone call to our Customer Service. Be ready with any of the following requirements:
Do I earn loyalty points for all my transactions? You earn loyalty points for all types of purchases whether basic or non-basic. Membership fees, finance charges, cash advance fees, late payment charges, disputed transactions and card replacement fees do not earn points.Who may redeem the loyalty points earned from use of the Card? Points are non-transferable. Only the Principal Cardholder may redeem the loyalty points earned.Do my loyalty points expire? Loyalty points are valid as long as the Loyalty Program is valid. However, only Cardholders in active status may exchange their points for reward items. |
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Credit Card Application Forms
The forms and information below are available for download. Please note any special instructions that print with the forms. Please complete and submit to East West Bank for processing.
Online EastWest Bank Mastercard Application Form
EastWest Bank Mastercard Application Form : [ Size: 70kb - Format: pdf ]
Supplementary Card Application Form : [ Size: 66kb - Format: pdf ]
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