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ASIAN SPIRIT - EASTWEST BANK MASTERCARD Frequently Asked Questions How do I avail of the 20% Discount on Asian Spirit Regular Domestic Fares? The 20% discount will be applied only when you pay for your ticket using your Asian Spirit-EastWest Bank MasterCard at any of the following Asian Spirit Ticketing Offices:
The discount will only be applied to the ticket in the name of the cardholder. Cardholders are encouraged to avail of supplementary cards for their immediate relatives so that ticket purchases in the name of their relatives will also be eligible for the discount. Can the 20% discount be applied in combination with other discount programs like Senior Citizen's, Student, and child fare discounts? No, whichever results in the lowest fare will be the discount program that will be applied.How does the No Seat Quota Restriction on Domestic Super Promo Fares privilege work? Asian Spirit, like most airlines, normally offers only a fixed number of seats per flight at Super Promo Fares. For example, Asian Spirit might only offer 10 of the 40 available seats on a flight to Boracay at the Super Promo Fare. Once Asian Spirit has sold the 10 seats at the Super Promo fare, the remaining seats will be sold at regular fares. But if you use your Asian Spirit - EastWest Bank MasterCard to purchase your ticket, then you may still purchase seats 11 to 40 at the Super Promo Fare.This privilege will only be applied to the ticket in the name of the cardholder. Cardholders are encouraged to avail of supplementary cards for their immediate relatives so that ticket purchases in the name of their relatives will also be eligible for this privilege. Please note that the Asian Spirit Discounts and other privileges are subject to change at anytime without need for prior communication. Can I use my card as soon as I receive it? For both our protection, your card is delivered inactive. Simply call our Customer Service at 888-1700 to activate your card and make it ready for use.Can I use my card only for basic purchases? To enjoy the low monthly revolving interest rate of 2.5%, maximize your card in service establishments such as groceries/supermarkets, drugstores or gasoline stations. However, using it in non-service establishments such as department stores, restaurants, hotels, etc. will still allow you to enjoy a low monthly revolving interest rate of 3.0%When will I receive my Statement of Account? Statements of Account are sent out as soon as they are printed. You should receive the statement within 5 days from your Statement Date. If you do not receive your billing statement within 5 days, call our Customer Service immediately.What if there is an error in my Statement of Account? Report errors in your Statement of Account immediately to our Customer Service. If no billing error is reported within 20 days from Statement Date, then the Statement of Account is considered correct.Where can I get my Cash Advance PIN? Can I personalize my PIN code? A PIN code will be automatically generated by the system and sent to you for your ATM cash advances. PIN change or personalizing your PIN code will not be allowed but a new PIN code may be regenerated and sent to you upon your request.How do I make an Over-the-Counter Cash Advance? To make an Over-the-Counter Cash Advance, simply visit any EastWest Bank Branches and approach the New Accounts counter with your credit card and 2 valid IDs. Inform the New Accounts Officer about your cash advance request and wait for your turn with the Teller. You will be asked to sign a Cash Advance Slip as proof of your transaction.How do I change my renewal membership fee billing structure? Your chosen membership fee billing structure is effective until your Card is cancelled or terminated or until you request for a change in structure. To change your renewal membership fee billing structure, simply call our Customer Service. Remember that changes in membership fee billing structure will take effect on your card anniversary date and must be made at least 2 months prior to card expiry.How do I request or apply for additional supplementary cards? To apply for additional Supplementary accounts, use the Supplementary Card Application form. Just fill up the form completely and fax it to our Customer Service fax number 325-2377. You may also visit any EastWest Bank Branches for additional forms.How do I request for a credit limit increase? You can easily and conveniently request for credit limit increase with one phone call to our Customer Service. Be ready with any of the following requirements:
Do I earn loyalty points for all my transactions? You earn loyalty points for all types of purchases whether basic or non-basic. Membership fees, finance charges, cash advance fees, late payment charges, disputed transactions and card replacement fees do not earn points.Who may redeem the loyalty points earned from use of the Card? Points are non-transferable. Only the Principal Cardholder may redeem the loyalty points earned.Do my loyalty points expire? Loyalty points are valid as long as the Loyalty Program is valid. However, only Cardholders in active status may exchange their points for reward items. |
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Online Asian Spirit-EastWest Bank MasterCard Application Form
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